Meet our Champions for the week🎉

Dear ,A hearty congratulations to our champions for the week. We appreciate their progress with the Stanbic IBTC Sponsored FATE eLearn Course: Innovate. Create. Build✨✨✨

Please note: To be eligible for a course certificate, you are required to complete all modules before the deadline.

Module 3 has 4 video lessons with downloadable workbooks and graded quizzes. The video lessons are listed below:

1. What is Customer Service?

2. Identifying Customer Touchpoints in the Business

3. Attracting and Retaining your Customers

4. Using Last Technique as an Effective Customer Service Tool

Yet to Start the Course? Follow these step-by-step login instructions:

• Log in to the eLearn platform using this link. You will find the Log in button in the upper right corner of the page.

• Since you have been enrolled in the course, Insert your email and use the forgot password to reset your account. Then log into your account.

• Once you have logged in click on "My Courses" in the upper right corner of the page, you should be able to see the Innovate. Create. Build Course that you have been enrolled in.

• Click on the course and start learning.

NB: You can only use the email address with which you are receiving this email to log in and access the course as this email was used to enrol you for the course.

If you still have questions about anything or require support, kindly send an email to [email protected]. Regards,FATE eLearn 

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