Module 3 is now available!

Happy New Week ,

This week, create time to understand the basics of customer service, and how providing excellent customer service can transform your small business.You can achieve this goal when you start Module 3 of the Stanbic IBTC Sponsored FATE eLearn Course: Innovate. Create. Build. This module has 4 video lessons with downloadable workbooks, and graded quizzes. The lessons are listed below:

1. What is Customer Service?

2. Identifying Customer Touchpoints in the Business

3. Attracting and Retaining your Customers

4. Using Last Technique as an Effective Customer Service Tool

 October 15th, 2021. 

Are you yet to start the course? Here are log instructions on how to gain access:

• Log in to the eLearn platform using this link. You will find the Log in button in the upper right corner of the page.

• Since you have been enrolled in the course, Insert your email and use the forgot password to reset your account. Then log into your account.

• Once you have logged in click on "My Courses" in the upper right corner of the page, you should be able to see the Innovate. Create. Build Course that you have been enrolled in.

• Click on the course and start learning.

 NB: You can only use the email address with which you are receiving this email to log in and access the course as this email was used to enrol you for the course.If you still have questions about anything or require support, kindly send an email to [email protected]. Regards,FATE eLearn 

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